Lost License Key
If you have lost your license key email us to retrieve it.

Frequently Asked Questions
When I create a new case Mac OS X I receive an error? Why is this?
Please check your user rights to make sure you have read/write privileges to the Applications folder. You must have read/write privileges to create a case.

What is the Clarity Syncher?
The Clarity Syncher is a stand-alone application that allows users to send video and transcript files to be synchronized together. This unique application takes a transcript file and combines it with the video from the deposition. To learn more about the Clarity Syncher visit the Clarity Syncher page.

Will DepoSmart import Word Perfect *.wpd files or PRN files?
Word Perfect are word processing files. Word Perfect and Microsoft Word files are not standard import files in the legal industry and should not be used in importing transcripts. However, you can import *.prn files using the Import Transcript feature located in the Transcripts menu.

Can I send a transcript to a PC user from DepoSmart?
Yes. As a Mac user, you can export a DepoSmart *.clt (Clarity Legal transcript file), which you can then email to another user. The other user can then import the file using DepoSmart for Windows.

Can I synchronize video in DepoSmart?
You can import several different transcript and video formats, as well as play back synchronized video files that have been synchronized using Clarity's Synch Service. Manual video synching is not available in DepoSmart at this time; however, we encourage you to use Clarity's Synch Service for all your video synching needs.

What video formats can I use in DepoSmart?
Mpeg and Mov files are the two video formats you can import into DepoSmart. MPEG or MPG files are the most common format in the legal industry.

I own an older version of DepoSmart. What is the upgrade price?
If you own an older version of DepoSmart, you can upgrade for a small charge. Contact us for more information at support@claritylegalsoftware.com, or visit the Products page at www.claritylegalsoftware.com for more information about upgrading.

If I purchase a new laptop, will I need to purchase another copy of DepoSmart?
Our license agreement allows you to have only one software title registered with a single code at a time. If you buy a new computer, you must unregister the software from your old machine prior to installing the license code on the new machine. Only one software title can be registered with a single code at a time.

What are the prices to have a video "synched"?
The pricing varies depending on how soon the user needs the files synched. Our pricing is listed below:
3 to 5 Day - $15 per video hour
48 Hour - $25 per video hour
24 Hour - $35 per video hour
Same Day - $70 per video hour

Do you manually check the synched transcripts?
Yes, all transcripts are manually checked before they go to our clients.

How do I get the synched transcripts using the Clarity Syncher?
Once your project is finished, you can open the Clarity Syncher application and download the synch files directly to your system.

I have several mini-dv tapes. Can you synchronize those?
Yes, mini-dv tapes are an excellent digital format and we can convert those to mpeg1, mov, or dvd easily. Once they are converted, we can synchronize them to the transcript testimony.

Can I just send you the disks via FedEx?
Well, sure. Visit our company page for contact information.

What export formats does Clarity Syncher?
The export formats we provide are listed below:
Clarity Legal Transcripts *.clt
LiveNote *.ptf and *.vid
Sanction *.mdb
Indata *.cms file
AMICUS text with Timecodes

Do I need to have an account to send videos/transcripts to be synched?
No, you can send videos and transcripts to be synched from any demo or registered version of our software. For information and help on how to send us video to be synched, please visit out Video Tutorials page for more information.